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Terms and Conditions

By booking tickets with Omni Theatre you are agreeing to and are bound by the terms and conditions listed below. Your statutory rights are not affected.

Exchanges, Refunds and Cancellations

Refunds are not permitted except for cancelled performances.

We permit no other cancellations outside of these terms.

For a cancelled performance our maximum liability to you is the face value only of the tickets purchased. This also applies for abandoned performances when less than half the performance has taken place.

Ticket Returns and Re-Sales

We cannot refund tickets once purchased.

We do not operate a returns list in advance for sold out performances. We place any returned tickets on sale immediately.

Omni Theatre conforms to the Data Protection Act 1998 and we are committed to protecting your privacy.


Disclosure of your personal details at the time of booking gives us consent to the collection of this information. It also gives us consent for the safe storage and processing of this information, and for processing your order.

  • We reserve the right to refuse admission, or eject from the venue, any person we believe is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.

  • Please check the date and time printed on the front of your ticket. We cannot always rectify mistakes after a confirmed booking.

  • We can only refund tickets for a cancelled performance. Details of our ticket exchange and resale policy are set out above.

  • We reserve the right to make any alterations to the advertised programme without the need to offer a refund or exchange.

  • In the event of a cancelled performance, we will not be liable for extra travel or accommodation expenses. This also applies for a performance abandoned part way through.

  • Entry and re-entry are by ticket only.

  • Photography, film and audio recording of any kind is strictly prohibited, unless otherwise notified. We may confiscate any devices used for such activity at the ticket holder’s own risk.

  • We are not responsible for the loss or damage to your personal property whilst at the venue.

  • Strobe lighting, smoke effects, loud bangs and gunshots are sometimes used in productions.

  • Ticket holders consent to the recording and filming of themselves as members of the audience.

  • We are not responsible for the late running of any performances due to circumstances beyond our control.

  • We do not operate a Dress Code policy.

  • Under 5s are not admitted unless otherwise stated.

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